Sky Go Windows 10 “Something went wrong, try reinstalling the app”

It is no secret that Sky have an absolutely diabolical software development department.  Over the years I have used Sky Go I have seen it devolve into the mess that it is now.  It never really worked well with IE (why did we have to use IE anyway?!).  Now it has it’s very own Windows 10 app it comes with the usual compliment of bugs.  The error many of you will get is Something went wrong, try reinstalling the app. If you’re still having trouble, please contact our customer services team for help and quote the error code below to get things going again. Code 7005.  It seems that Sky (bless them) are more than a little worried about us thieving customers pirating the material – that we er already paid for.  To that end they have spent more time and money implementing Cisco VideoGuard (an anti-piracy app) than they did making the app a nice experience for us users.

There are a number of different incarnations of the error code but the one I seemed to get the most was 7005.  Other Sky Go error codes I get seem to be 9903, 17001 PFE 12000, PFE4002, PFE9004.

Sky Go Windows 10 Something went wrong try reinstalling the app




There are various fixes listed amongst the Sky community forums but it was a combination of these and a few other things that fixed it for me.  I wrote the script below mainly because I had to implement these fixes many times!

1. Copy the text below into a notepad document and save as FixSky.bat

REM remove Cisco VideoGuard

MsiExec.exe /X{30e4813e-2a86-4e4f-82ea-23df71ca8ffb} /qn

REM remove Sky Go

"C:\Users\User\AppData\Roaming\Sky\Sky Go\unins000.exe" /SILENT

REM remove all folders related to Sky Go

@RD /S /Q "C:\Users\User\AppData\Local\Cisco"

@RD /S /Q "C:\Users\User\AppData\LocalLow\Cisco"

@RD /S /Q "C:\Users\User\AppData\Local\Cisco"

@RD /S /Q "C:\Users\User\AppData\Roaming\Sky"

@RD /S /Q "C:\Users\User\AppData\Roaming\Sky Go"

REM Reinstall Sky Go (place the Sky go installer in the below folder or edit the line as to where your files are)

C:\System\FixSky\SkyGoInstaller.exe /SILENT

 

Essentially what the script does is:

  • Remove Cisco VideoGuard
  • Remove Sky Go
  • Remove all folders related to Sky Go
  • Reinstall Sky Go (place the Sky go installer in the below folder or edit the line as to where your files are)

This is basically an automated way of running all the fixes I found listed in the community forums and then reinstalling the Sky Go app.  Please not that you will need to download the Sky Go Installer and put it in a folder called “C:\System\FixSky\” or you will need to edit the script to the folder where your installer is.

2. Run the .bat file (not as an administrator – as this will install the files in your admin account’s directories).




3. Do not yet attempt to open Sky Go.

4. Strangely for me I then had to then disable the Windows Firewall completely (This may vary for you if you use Symantec etc.).  I’m a network engineer but don’t ask me why this works!  I could see nothing being blocked by the firewall and had added all the necessary exceptions.  It just has to be disabled.

5. Open Sky Go, it should now connect and allow you to login successfully.

6. Re-enable your Windows Firewall or other firewall software.

7. Close and re-open Sky Go to check it’s still working.

This always works for me now and I’m 99% sure it will work for you too.  Please feel free to contact me via the website contact links if you have any trouble and need help getting the script working.




6 Replies to “Sky Go Windows 10 “Something went wrong, try reinstalling the app””

  1. AWESOME !!! It worked ! I tried so many things….. Nothing worked.
    Last night I tried your FixSky.bat and it does work. Thank you so much.
    If we meet I will buy you some beers 🙂

  2. You sure are a legend! This rubbish app has had this error for a long time, and I had tried uninstalling and deleting all files associated with sky go to no luck, your one file and bam all working! top job sir!

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