Problem:
What is the procedure to log a profession or enterprise support ticket with Microsoft using your Software Assurance agreement?
Solution:
1. Login to the Microsoft Volume Licence Center at https://www.microsoft.com/Licensing/servicecenter/default.aspx you may need to use IE as I have been unable to access SA in Chrome before
2. Go to Software Assurance
3. Go to 24×7 Problem Resolution Support
4. Select your current agreement
5. Go to 24×7 Problem resolution support
6. Check that the Benefit is active (if not activate it) then take a note of the current SA Access ID.
7. Go to http://support.microsoft.com/oas
8. Select the product you need help with
9. Select the options that best describe your incident and click Start request
10. Select Use my Software Assurance Agreement and enter the Access ID that you noted down earlier.
Enter the email address for the user that is your Online Services Manager, then click Continue. You can check this in the Volume Licensing Center. You can see the Manager roles assigned as below.
11. Enter your contact preferences and click Continue
12. Enter the incident details, attach any files and click Submit.
13. You should see a notification that the case has been created
Really well written article! Thanks for sharing with us and I’ve
undoubtedly picked up a handful of tips. When is your next
post out?
Question About Managed Instance in Replication:
1) We have a Production JIRA database (15Gb) and hosted on a AlwaysOn Env (One Primary Replica and One Secondary Replica)
We have a Transactional Replication Setup from Primary Replica of JIRA DB to Managed Instance AOO1XYZ (for reporting purpose)
We are planning to move the JIRADB to either a AzureVM(IAAS) or a ManagedInstance (PAAS).
Question:
In case if we choose to host Production JIRA DB on a new ManagedInstance(AOOO1ABC) and setup Transactional replication between JIRADB on new PROD Managed Instance : AOOO1ABC to Reporting Managed Instance : AOO1XYZ, will it work ?
Or do I need to set up a seperate Distribution Servers