Problem:
How can I enable OAuth 2.0 in Jira so that I can create tickets from incoming email?
Solution:
Log in as a user with the JIRA System Administrators global permission.
Navigate to Administration > System > OAuth 2.0
Click on Add new integration
At the “Service provider”, select Microsoft
Click on Copy at the Redirect URL field
Let’s login to “https://portal.azure.com/”
Click on App registrations
Click on New registration
Let’s pickup a friendly name so it will be easier to identify
Under the “Supported account types” section, let’s choose “Accounts in any organizational directory (Any Azure AD directory – Multitenant) and personal Microsoft accounts (e.g. Skype, Xbox)”
Under the “Redirect URI” section, let’s pickup Web and insert the URL from step #5 above
Click on Register
Click on API permissions
Click on Add a permission
Click on Microsoft Graph
Select Delegated permissions
Let’s select the following permissions:
OpenId permissions: offline_access
IMAP: IMAP.AccessAsUser.All
POP: POP.AccessAsUser.All
Click on Add permissions
Click on Grant admin consent for …
Click on Certificates & secrets
Click on New client secret
Choose a description and expiration date
Take note of the Value generated (this will be used as the “Client secret” at Jira)
Click on Overview
Take note of the Application (client) ID (this will be used as the “Client ID” at Jira)
Let’s go back to Jira and complete the configuration by inserting the following details:
Client ID (from step #25 above)
Client secret (from step #23 above)
Scopes: “https://outlook.office.com/IMAP.AccessAsUser.All”, “https://outlook.office.com/POP.AccessAsUser.All” and “offline_access”
Click on Save
Test the connection
If the connection was successful, please proceed
Navigate to Administration System & Incoming Mail
Click on Add mail server
At the “Service Provider” field, let’s pick up Microsoft Exchange Online / Outlook (IMAP)
At the “Username” field, insert the email address being used by Jira
At the “Authentication method” field, select the new server created under the OAuth 2.0 menu
Click on Authorize
Click on Test Connection
Click on Save
